AI agents for businesses in Gipuzkoa and the Basque Country

Many customer enquiries end in a task: booking an appointment, logging a call-out, checking on an order or sending a document. A chatbot answers the question, but the task is still waiting for someone on your team to do it. An AI agent gets it done, or leaves it ready for a person to review.

What an AI agent is

An AI agent is an assistant built on a language model. It understands what it is asked, whether typed or spoken in everyday language, looks for the answer in your company's information and, when the conversation calls for it, uses the tools we have connected it to: the calendar, the CRM, the ERP, email or a spreadsheet.

It decides which step to take based on what it is told, but only within the rules we set with you: what it can look up, what it can record and when it must hand the conversation to a person. If the answer is not in its information, it does not make things up. It says so and offers to put the customer in touch with your team.

AI agent or chatbot: what is the difference

A chatbot answers questions with the information you have given it: opening hours, services, terms or paperwork. An AI agent does the same and also works with your software. This is how the service changes in a few everyday situations:

• A customer asks for an appointment. The chatbot explains how to book one; the agent checks the calendar and books it.
• A call-out comes in out of hours. The chatbot gives a phone number; the agent takes the details, opens the call-out and passes anything urgent to the on-call technician.
• Someone asks about their order. The chatbot refers them to the sales rep; the agent looks it up in the management software and replies.

Many projects start as a chatbot and become an agent once we see which tasks keep repeating in the conversations.

What an AI agent can do in each sector

• Town councils: it answers residents' questions about procedures, opening hours, services and events in both official languages, as in Arrasate-Mondragón and Beasain. More in chatbot for town councils.
• Hotels: it looks after guests and handles requests and bookings on the website and WhatsApp. More in AI for hotels.
• Clinics: it manages appointments, sends reminders by WhatsApp and answers patients' questions. More in AI for clinics.
• Academies: it gives course information and takes pre-enrolments outside office hours, as at the language academy Komalingua. More in chatbot for academies.
• Installers: it takes out-of-hours call-outs and organises the technicians' schedule. More in AI for installation companies.
• Industry: it answers questions about products and orders, or keeps the know-how of veteran operators. More in AI for industry.
• Aluminium and PVC joinery workshops: Lagunbot Presupuestos answers every quote request that reaches the workshop's website and WhatsApp, and works out an indicative price range with its own rates.

AI agents on the website, on WhatsApp and on the phone

The same agent can work across several channels with the same information and the same rules. On the website it works as a chat assistant. On WhatsApp it replies from your company's number, on the official WhatsApp Business platform: we explain how in WhatsApp chatbot for businesses.

On the phone it works as a voice agent: it answers calls in Basque and Spanish, manages appointments, notes down what the caller needs and transfers the call to a person when needed.

Some tasks start with an email, a form or an order, with no conversation involved. For those, AI process automation connected to your CRM, ERP or email is a better fit.

Data and privacy

An agent that checks your software handles your company's information, so we talk about data before building anything. We decide with you which documents and systems it can access, what it can record and who uses it: your customers, your team or the public.

The language model is used with zero data retention: it does not keep what is sent to it or use it for training, and conversations can be hosted in the European Union when the project requires it. Before we start, we set out which provider is involved in each part of the agent, so that your data protection officer can review it. We do not install AI models on your company's servers.

If the agent needs to answer from internal documentation, we explain how on our private AI and RAG page.

How we roll out an AI agent

1. A free 30-minute assessment: which tasks repeat in your company and which ones make sense to hand to the agent.
2. A tailored proposal: channels, languages, information and the software to connect.
3. Build: we load your information, connect the agreed tools and set what always goes to a person.
4. Testing in Basque and Spanish with real questions, and a working pilot before go-live.
5. Launch and monthly review: we go through the conversations, fine-tune answers and actions and send you a report.

The full process, including what the annual maintenance fee covers, is on our how we work page.

AI agents in Gipuzkoa, Donostia-San Sebastián and the rest of the Basque Country

Lagunbot IA was born at Mondragon Unibertsitatea and is based in Azpeitia. We work with businesses and town councils in Gipuzkoa, Donostia-San Sebastián and the rest of the Basque Country: in person when the project calls for it and by video call the rest of the time. We can work with you in Basque or Spanish, whichever you prefer.

Each agent is designed in Basque from the start, without translating it from Spanish, and tested with messages written the way people actually write, dialect included: we explain this on our Basque-language chatbot page. More detail on AI company in Gipuzkoa and AI in Donostia-San Sebastián.

Frequently asked questions

What is an AI agent for businesses?

It is an AI assistant that, besides answering customers or the company's own staff, carries out tasks in the company's software: it books appointments, opens call-outs, checks orders or sends emails. Anything that needs judgement goes to a person.

Does an AI agent replace my team?

No. It takes on the queries and tasks that repeat and leaves your team whatever needs judgement, such as an emergency, a sensitive complaint or a decision. When it hands over a case, the person who receives it sees what the customer has already said, so nobody has to repeat themselves.

How much does an AI agent cost for a business?

It depends on what it has to do: the channels (website, WhatsApp or phone), the languages, how much information it handles and the software it connects to. That is why we have no public rates. We start with a free 30-minute assessment, define the scope with you and then send you a tailored, no-obligation quote.

How do I choose a company that builds AI agents?

Ask for published case studies and try those assistants with real questions, in Basque too if your audience uses it. Ask which actions the agent will be able to take, which providers process the data and who will maintain it after go-live. At Lagunbot we review the conversations every month.

Does the AI agent work in Basque?

Yes. It answers in Basque or Spanish depending on the language it is written or spoken to in, and in other languages if your business needs them. We design it in Basque from the start and test it with real questions before it goes live.

Let's talk

Book a free 30-minute assessment or write to us from the contact page. General questions are answered in our FAQ.