Chatbot for town councils, in Basque and Spanish
We modernise public services with AI. Available 24/7 in Basque and Spanish, reducing the workload of council staff and improving the experience for residents.
Request a demo for my institution →Solutions designed for public administration
24/7 residents' chatbot
A bilingual Basque-Spanish virtual assistant that answers questions about procedures, opening hours, services and council events at any time of day.
Online procedures
The assistant guides residents step by step through their procedures: registering on the municipal roll, licences, in-person appointments, document requests and more.
Monthly enquiry reports
Detailed analytics on what residents ask, which services raise the most questions and which information needs more visibility on the council website.
Voice agent in Basque
Automated phone support in Basque and Spanish for basic enquiries, freeing up council lines for cases that need a person.
What our town councils are achieving
"Our residents now get instant answers in Basque and Spanish, at any hour. It has noticeably reduced repetitive calls to the town council."