AI voice agents in Basque and Spanish
An AI voice agent picks up the phone when your team cannot: it answers the usual questions, manages appointments and transfers the call to a person when needed.
An AI voice agent answers phone calls, understands callers in Basque or Spanish and replies with your organisation's information. It can be active out of hours, when the lines are busy or all day, depending on what you need.
What it does and what it does not do
What it does:
- Answers recurring questions: opening hours, address, services, which documents to bring.
- Manages appointments: it books, confirms or changes them, connected to your calendar.
- Notes what the caller needs and records it for your team, in your CRM or by email.
- Transfers the call to a person when the query requires it, or says when to call back to speak to someone.
What it does not do:
- It does not improvise: if the answer is not in its information, it says so and passes the call on.
- It does not replace your team where judgement is needed, such as an emergency, a sensitive complaint or a decision. Those calls go to a person.
- It does not give diagnoses or medical, legal or tax advice.
Where it fits
Clinics
Many calls to reception are to book, confirm or change an appointment. The agent handles them by phone, connected to the clinic's calendar, and reminders go out by WhatsApp or SMS. Reception can focus on the people who are in the clinic. More in AI for clinics.
Town councils
Telephone service in Basque and Spanish for basic queries (opening hours, procedures, which office to go to), so that the lines stay free for cases that need a person. It complements the website chatbot, as we explain in chatbot for town councils.
Hotels
Guest information at any time of day (services, opening hours, how to get there) and requests passed on to reception. More in AI for hotels.
Installation companies
Out-of-hours calls are no longer lost: the agent takes the call-out request, identifies what is urgent and alerts the on-call technician. More in AI for installation companies.
Basque on the phone
Speaking Basque on the phone is more demanding than writing it. Callers speak quickly, with their own accent and dialect, sometimes mixing in Spanish words, and say street names, dates and times that the agent has to understand first time. The agent's voice also has to pronounce things naturally and not sound like Spanish being read aloud.
That is why we make test calls in Basque before opening the line, with the questions your organisation receives, and adjust whatever is not understood well. The agent answers in the caller's language and switches if the person switches. We go into this, with a real case, in the article on voice agents in Basque for telephone service (in Spanish).
Transfer to a person
We decide with you when the call is transferred: when the caller asks for it, when the subject is one that someone on your team always handles, or when the agent does not have the answer. If nobody is available, it takes the caller's details and the reason for the call and sends them to your team so they can call back, or says at what times people can call.
How it is rolled out
- A free 30-minute assessment: which calls you receive, which ones repeat and which must always go to a person.
- Design: we prepare the agent's information and the transfer rules, and connect it to your calendar or your CRM if needed.
- Connection to your phone line: calls go to the agent during the hours you choose.
- Testing in Basque and Spanish with test calls.
- Launch and a monthly review of the calls to improve the answers.
It is the same method we use for all our projects, which we describe in how we work.
Frequently asked questions
Do callers know they are talking to an AI?
Yes. The agent introduces itself as an automated assistant at the start of the call.
Do we need to change our phone number?
Generally not: calls are diverted to the agent from your number during the hours you choose. We check this with your phone system during the assessment.
What happens if it does not understand the caller?
It asks them to repeat and, if it still does not understand, it transfers the call to a person or takes a note so that you can get in touch.
Can it be used alongside the website chatbot?
Yes. Both can work with the same information, so the answer is the same on the phone, on the web or on WhatsApp. More about the chatbot in Basque chatbot.
Let's talk
Book a 30-minute meeting and we will look at which calls a voice agent could handle in your organisation, or write to us from the contact page.