The Arrasate-Mondragón Town Council chatbot

Arrasate-Mondragón Town Council serves its residents with a bilingual Basque-Spanish chatbot, developed by Lagunbot IA, that answers at any time about procedures, office opening hours, council events and social services.

What Arrasate-Mondragón Town Council needed

The challenge is the same as for many town councils in the Basque Country: giving residents accurate, up-to-date information without adding to council staff's workload. Many enquiries are repeated (an opening time, a procedure, an activity) and the answer is already published, but someone has to find it. And these enquiries also arrive outside office hours, in Basque and in Spanish.

What we did

We developed a bilingual chatbot for the council website. It answers enquiries about procedures, office opening hours, council events and social services, 24 hours a day, 7 days a week.

The assistant handles the questions that have a clear answer in the council's information. That gives staff more time for the cases that need personal attention.

The chatbot has been live on the council website since July 2025.

In which languages

In Basque and in Spanish, the two languages of council services in Arrasate-Mondragón. The assistant does not translate from Spanish: it was prepared to answer in Basque from the start.

What others have said

The Arrasate-Mondragón project features as a Lagunbot case study in the Grupo SPRI article about Lagunbot (in Spanish), published in January 2026. The council also presented it in a news item on its website (in Spanish) in July 2025.

What we learned

• Most residents' enquiries are repetitive and an AI can answer them well, as long as it has the council's information well organised and up to date.
• In the Basque Country, serving people in Basque and Spanish with the same quality makes the difference.
• Being available at any time adapts the administration to residents' real pace of life.
• What people ask shows which services need more public information. That is why enquiry reports are part of the service.

We go into more detail in the article on how chatbots are changing public services in Basque town councils (in Spanish).

Does your town council want something similar?

The chatbot for town councils page describes the full service, and in how we work we explain the process step by step. You can also see our other case studies.

Book a free 30-minute assessment or write to us from the contact page.